Welcome to Phoenix Care Havering Ltd

Empowering Independence and Quality Home Care Services

Frequently Asked Questions

Here are some common questions we receive about Phoenix Care Havering Ltd and our services:

We have 3 monthly feedback forms that can be filled out by clients and or families on behalf of loved ones. Any issues raised are dealt with immediately. Staff have 3-monthly Well-Being and Supervision meetings. Praise is noted and passed on and any problems raised are dealt with a the time.

At PhoenixCare, we focus on empowering independence, maintaining transparency in client relationships, and providing client-centered care.

We provide compassionate and reliable carers who undergo necessary training. We maintain open communication with clients and constantly seek feedback to improve our services.

Our carers provide support that respects individuals’ privacy and choices, enabling them to maintain independence while receiving the care they need.

Simply contact us and we will work with you to create a personalized care plan that meets your needs and preferences.

Can’t find an Answer?

How do we get Started

Contact Phoenix Care Havering Ltd to discuss your independent living support needs.

Schedule a consultation with our team to assess your requirements for quality home care services.

Together, we will create a personalised care plan focused on empowering independence.

Experience transparent client relationships as we keep you informed every step of the way.

Client Care Questions:

Our carers are used to looking after dementia patients. We can work on a care plan with you to best ascertain your needs.

Yes. We can put together a tailored care plan to last until your mum is sufficiently mobile to look after herself. We can also provide a subsequent, reduced level of care should it be required.

We have provided holiday respite care before and can provide an experienced carer to accompany you and allow YOU to enjoy your holiday whilst mum is looked after.

24/7 Shift based cover is available and a tailored service plan will be create to best meet your needs.

Phoenix Care are pleased to have received an overall ‘Good’ rating from the UK Care Quality Commission (CQC).

All carers have a DBS check and all relevant qualifications are verified at the time of engagement.