Phoenix Care aims to provide excellent quality care to keep you safe and comfortable in your own home. We believe that every life matters and it is your care, so it must be your way. We see each of our clients as unique, with their own individual lifestyle and needs. We keep you in control and provide you with the care and support that you want, where and when you want it.
We listen to feedback about our services and take any concerns seriously. Our managers look into all complaints and tell clients what we find. Where there are shortfalls we take prompt action to put this right. Our management team will give you the necessary support to raise any concerns or complaints that you may have. You can feel confident that there will be no negative impact on your care or support. We give you a copy of our complaints procedure as part of our Customer Guide and explain this to you when our service starts.
