If you have a complaint or concern about the service you have received from any of the staff working for us, please let us know. We operate a company complaints procedure.
We take complaints very seriously and try to ensure that all our clients are pleased with their experience of our service. Complaints are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in a way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to concerns in a caring and sensitive way.